Refund & Returns Policy

We want you to be completely satisfied with your Pink Golden Goose purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy from the date of purchase. Items must be returned in their original condition with all tags attached and in the original packaging.

Important: All returns must be initiated within 30 days of delivery. After this period, we cannot accept returns or provide refunds.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Items must be unworn and in original condition
  • All original tags and labels must be attached
  • Items must be returned in original packaging
  • No signs of wear, damage, or alteration
  • Original receipt or proof of purchase required
  • Items must be free from odors (perfume, smoke, etc.)

How to Return Items

Follow these simple steps to return your Pink Golden Goose items:

  • Contact our customer service team at [email protected]
  • Provide your order number and reason for return
  • Receive your return authorization and shipping label
  • Package items securely in original packaging
  • Attach the prepaid return label to the package
  • Drop off at any authorized shipping location

Free Returns: We provide prepaid return labels for all domestic returns within the United States.

Refund Processing

Once we receive and inspect your returned item, we will process your refund according to the following timeline:

  • Inspection completed within 2-3 business days of receipt
  • Refund processed to original payment method within 5-7 business days
  • Credit card refunds may take additional 3-5 business days to appear
  • PayPal refunds typically appear within 24-48 hours

You will receive an email confirmation once your refund has been processed.

Exchanges

We currently offer exchanges for size and color variations of the same item, subject to availability.

  • Exchanges must be requested within 30 days of purchase
  • Original item must meet all return conditions
  • Exchanges are processed as return + new purchase
  • Price differences will be charged or refunded accordingly
  • Free exchange shipping for size-related exchanges

Non-Returnable Items

The following items cannot be returned for hygienic and safety reasons:

  • Items that show signs of wear or damage
  • Items with removed or damaged tags
  • Items purchased with promotional codes (sale items may have different terms)
  • Customized or personalized items
  • Items returned after 30 days from purchase date

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

  • Report issues within 48 hours of delivery
  • Provide photos of the damaged item
  • We will provide a prepaid return label
  • Full refund or replacement will be provided
  • No return shipping costs for defective items

Quality Guarantee: We stand behind the quality of our products and will make it right if you receive a defective item.

Need Help with Your Return?

Contact our customer service team for assistance with returns, exchanges, or refunds.

Email: [email protected]

Response Time: We typically respond within 24 hours during business days